FAQ

Shipping Information

We provide free shipping cost, but we also have a paid shipping for faster.

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Mexico, Central America, South America 15-30 Business days
Max delivery time – 45 business days.

*This doesn’t include our 2-5 day processing time.

Yes, we do.

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Shipping costs are calculated based on the shipping method (air, sea or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

Yes, we do. We provide free shipping around the world.

Your tracking ID will be updated within a week after it has been shipped. If your tracking ID still not working, please contact us via Mail or Facebook page.

Returns & Refunds

If your item has a problem, please contact us for support. To know more about the refund, please read our Refund Policy.

It would be charged for transfer transition cost. Please contact us to get more details.

Once agreement about returning the item, you have to pay for the shipping cost. Please noted that we are not responsible a losing the item along the way.

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